Book Review: Scaling Up Excellence

Book Review: Scaling Up Excellence

If you’ve created a great little coffeeshop, how do you expand and put your coffeeshops in cities around the world without watering down what makes your coffeeshop great? That’s a question that Starbucks certainly struggled to answer. Or, if you have a key practice or...
Designing Game Actions to Target the Four Game Drives

Designing Game Actions to Target the Four Game Drives

Employee Gamification: the use of game-inspired tactics to engage employees. As I discussed in The Four Game Drives, designing gamification that targets the E.A.S.I. Game Drives is more likely to make people want to engage and to stimulate the right thoughts and...

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