213: Dealing with Challenging Employees when Building Courageous Culture | with Karin Hurt



Some leaders look at their people, shake their heads, and say, “They can’t get there from here.” Sometimes that’s true. But often the solution is creating a stronger culture, where employees are encouraged and coached to contribute their best thinking.

People are different, and these differences can add value. As a leader, you need to figure out the best ways to leverage the strengths of the human beings on your team.

In part 2 of this conversation with Karin Hurt about her newest book, Courageous Cultures, we talk about dealing with five additional types of people who present a specific challenge:

  • Just-Tell-Me-What-to-Do-ers: They consistently just want to be told what to do. 
  • Just-Do-What-I-Sayers: They are often successful and just want people to line up behind them and do what they’re told.
  • Let-Me-Do-My-Thing-ers: They are certain of their direction and methods.
  • Silent Wounded: They don’t trust you—and with good reason. They’ve been burned by previous leaders.
  • Silent Ponderous: They may be quiet introverts, but they have insights you desperately need.

Karin Hurt is the award-winning author of several books and an Inc. Top 100 leadership speaker. She provides leadership development programs for organizations around the world. A former Verizon Wireless executive, she has over two decades of experience in customer service, sales, and human resources.


Resources Mentioned in This Episode:

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