Whether engaging employees, followers, customers, or your children, you need to be effective at all 6 Cs of engagement. There are other factors that impact engagement, but all six of these are levers that you as a leader can pull.
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow…. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch (Business Week, May 2006)