“We’re in the people business serving coffee, not the coffee business serving people.” ~ Howard Behar As the president of Starbucks North America and Starbucks International, Howard Behar spent over 20 years helping grow the company into a worldwide...
WHE30: Millennials and Healthcare: How They Experience the System | with Hector De La Torre
They’re supposedly young and healthy, but a new study shows that more than half of Millennials report having a chronic health condition. In addition, Millennials struggle how to navigate the health care system, starting with choosing an appropriate health...
142: That’s Not How We Do It Here! — How to Stay Agile and Innovative as a Mature Company | with John Kotter
Increasingly, large organizations are finding their competitive landscape changing so quickly that they’re unable to respond fast enough to survive and thrive. Most mature organizations have a built-in tendency to kill off anything agile, innovative, and...
141: Hire, Develop, and Keep Great Employees | with Paul Falcone
People power your business — and success can hinge on your hiring, inspiring, and keeping the right ones. As a leader, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry...
140: Cross-Generational Communications — How to Bridge the Gap to Engage Multiple Generations
We are in the early years of a fundamental demographic shift. What worked in the past will no longer be enough. In order to attract and keep top talent — and to influence their actions — you will need to change how you engage people. Today’s workforce is...
139: How to Speak the Truth to Your Boss and Team (Even When It’s Hard) | with Mindy Mackenzie
“Learn what is true to do what is right.” ~ Thomas Huxley The thing that companies and individuals need most they often get least. What is this thing? The truth. Why? Because people don't have the courage to say what they’re really thinking. But no...
138: Nudgy — How to Influence People to Make an Optimal Choice in the ‘Moment of Truth’
In episode 136, I shared how there are three secrets to effective content as part of a leadership or workforce communication strategy: visual, sticky, and “nudgy.” We discussed the first secret in episode 127, Let's Get Visual: 6 Engaging Ways to Use...
137: The Unplugged Leader — How to Take a Worry-Free Vacation | with Mindy Mackenzie
With warm, summer weather arriving in the northern hemisphere, many of us have vacation plans. But what type of vacation will you take? Will it actually refresh you, helping you come back to work with new energy, fresh ideas, and a better perspective to...
136: Sticky – 7 Keys to Making People Notice, Care, and Act
In a typical communication strategy, part of the plan involves leadership actions, but also involves communication content — words, images, videos, and so forth. You’ve probably heard the phrase Content Is King. You can do a great job with other aspects...
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