Lessons from Prison: 9 Ways to Build Rapport [video]

Lessons from Prison: 9 Ways to Build Rapport [video]

In my early 20s, I volunteered as a counselor in the maximum-security section of a state prison. Because I was limited to speaking through a small window, I had to learn to build rapport with inmates very quickly. Since that time, these lessons have helped me continue...
6 Reasons Empathy Will Make You A Powerful Leader

6 Reasons Empathy Will Make You A Powerful Leader

Empathy used to sound to me like a weak word associated with touchy-feely concepts.  But in recent years, I have come to understand that it is actually an incredibly powerful concept. If there is any one secret of success, it lies in the ability to get the other...

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