by J.J. Lahey | Dec 4, 2012 | Video
Imagine that you’re trying to convince a skeptical audience to see your point of view. It’s an uphill battle. Not only are you trying to sell the benefits of your side of the argument, you’re also working to get through their pre-existing prejudice....
by Joe Sherwood | Nov 22, 2012 | Engaging Leader
Podcast: Play in new window | Download In this episode, Jesse is joined by the host of the Communication Diva podcast as well as author of the e-book How to Be Professional in the Workplace, Jenn Swanson. Jenn teaches Human Relation Skills at the college-level...
by Jesse Lahey | Oct 12, 2012 | Video
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou There’s an ancient secret that most communicators and public speakers have learned, but many leaders don’t...
by Jesse Lahey | Sep 26, 2012 | Video
In my early 20s, I volunteered as a counselor in the maximum-security section of a state prison. Because I was limited to speaking through a small window, I had to learn to build rapport with inmates very quickly. Since that time, these lessons have helped me continue...
by Jesse Lahey | Sep 24, 2012 | Blog
Empathy used to sound to me like a weak word associated with touchy-feely concepts. But in recent years, I have come to understand that it is actually an incredibly powerful concept. If there is any one secret of success, it lies in the ability to get the other...